Sign in loops or fails for Teams on Android phones The Teams Admin Settings option under Device Settings is unavailable on devices that have the Teams Rooms Basic license for Teams Rooms on Android CY22 U3 app (version 1449/1.120503).Īdmins can either assign a Teams Rooms Pro license to the same device or downgrade the device to use Teams Rooms on Android CCY22 U2B app (version: 1449/1.090606) instead. Teams Admin Settings unavailable on Teams Rooms on Android devices with Teams Rooms Basic license. Join the meeting on your personal device to see the laser pointer and drawing tools in PowerPoint Live. In-room meeting participants in a Teams meeting who are using Teams Rooms on Android devices aren't able to see the following features during a PowerPoint Live presentation: Laser pointer, pen, highlighter, and eraser. Laser pointer and drawing tools in PowerPoint Live don't display for in-room participants Teams Rooms on Android Issues with meeting room devices Issue Turn off proximity join and room remote capabilities on the trusted devices that auto-join a Coordinated meeting. This issue occurs even though the audio settings on the device are turned off, and whether they are enabled or disabled. A restart will clear the graphics cache.ĭuring a Coordinated meeting, when the meeting volume is changed by using a room remote, the speaker on a Surface Hub or Teams Rooms device turns on.įor a trusted device such as a Surface Hub or Teams Rooms device that is set up to auto-join a Coordinated meeting when the primary device joins, the speaker turns on when the meeting volume is changed by using a room remote. Hold down the power button of the Surface Pro device for 20 seconds or more to restart it. When you run Teams Rooms on a Surface Pro (Model 2017) device, monitors aren't detected. For more information, see Teams Rooms Video affected in Zoom meetings. In a Zoom meeting, on a device that's running the Teams Rooms for Windows app, the video feed from the device appears as a black screen both on the device and for the remote participants in the meeting. Locate the app on the Start menu, right-click it and select Uninstall.īlack screen replaces meeting video in Zoom calls Uninstall the Teams Rooms app for the affected user.Select the Settings option from the Start menu.Use one of the following workarounds to access Windows Settings: If you try to access Windows Settings by using another method, the Teams Rooms app will open instead. On Teams Rooms devices that are running app version 3.1.98.0 or later versions, any user account that has the Teams Rooms app installed will be able to access Windows Settings only by using the Start menu. Reimage the Teams Rooms device with OEM media that uses Windows operating system version 20H2 or later.Ĭan't access Windows Settings from the desktop right-click menu. Then you might see an error that the Teams Rooms app can't be started. Not applied cumulative update KB5015020 or later.If your Teams Rooms device uses a processor (CPU) which supports Control-flow Enforcement Technology (CET), such as the 11th Gen Intel® Core™ Processor or later and you have: Teams Rooms app fails to start after update Install the April 2020 Cumulative Update for Windows 10, version 1903 for 圆4-based systems through Windows Update. This issue occurs in Windows 10, version 1903. The virtual keyboard doesn't appear when you have to enter information in Teams Rooms devices. Then the device will always update to the latest version of Windows that supports Teams Rooms. It's important to leave the policy or setting unconfigured and not set to 0. To avoid this situation, remove the configuration from any Group Policy or MDM setting that's set up to defer updates. However, version 1809 isn't supported for Teams Rooms and might cause issues that affect Teams Rooms adversely. Therefore, the Windows 10 device that's running version 1803 installs version 1809 after 365 days of running version 1803. As of March 27, 2020, version 1809 is more than 365 days old. This issue can occur if the Group Policy or MDM setting for the DeferFeatureUpdatesPeriodinDays parameter is set to 365 days, which is the maximum value. Version 1809 isn't supported for Teams Rooms. Windows version on device updated to unsupported version for Teams RoomsĪ Windows 10 device is updated from version 1803 to version 1809. To fix this issue, use the Microsoft Teams Rooms recovery tool. The Teams Rooms console displays the system config out of date error. To fix this issue, upgrade to version 4.9.12.0 of the Teams Rooms app. This issue is caused by an audio condition in Windows 10 20H2. Teams Rooms devices on Windows 10 20H2 experience decreased media and meeting volume after you share content through in-room HDMI. Teams Rooms on Windows Software issues Issue This article lists the known issues for the Microsoft Teams Rooms app when it's used on Windows and Android devices.
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